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E-Bike Capital Returns Policy

We only exchange goods if they are defective. In circumstances where you consider that a product is defective, you should promptly contact us by email, phone or revisit E Bike Capital with proof of purchase and details of the product and the defect. You can take the item you consider defective into store or post it (Royal Mail Tracked) to: 

E Bike Capital

4B Wigan Road




Upon receipt of the returned product(s) unused and in its original packaging, we will fully examine it/them and notify you via phone, e-mail or in store within a reasonable period of time as to whether or not you are entitled to a replacement as a result of the defect. If you are eligible, we will either arrange replacement product(s) or offer you a credit note.

Some items are non-refundable and non-exchangeable. These include: Clothing under garments, used hydration bottles etc

All returns enquiries are to be sent to or phone 01204 655111 to discuss with a member of our team.